Product Guarantee

If you don't love our products, return your order within 14 days of purchase for a full refund.

At Coconutsy we pride ourselves in providing the highest quality coconut bowls and coconut products.  If you are not completely happy with your purchase, please contact us at your earliest convenience to report any product or delivery issues. The sooner you let us know, the better.  

Please remember that coconut bowls and coconut wood cutlery are natural products and as such, some special care is needed to be taken. Click here to view our care instructions.

If you don't love our coconut bowls, return your order within 14 days of purchase for a refund. 

If your product is damaged you can return your order within 30 days. We ask that you must report the product as damaged within 30 days of delivery and photo evidence must be provided.

Follow these steps when returning an item(s):

  1. Email with a photo of the product you want to return and your order number.
  2. We will provide return instructions and a return delivery address.
  3. Package and return your parcel to the delivery address provided.
  4. Once received your order will be fully refunded.

Shipping fees and taxes are non-refundable. Customers are responsible for all return shipping charges except for faulty items, or products damaged during delivery. 

In the event that you receive a partial or full refund for your order, these funds will be returned to the same account that was used to place the order.  This process may take 2-3 business days depending on your bank.